Terms of Service

Havalook Pro · Last updated September 12, 2026

These Terms of Service (“Terms”) form a binding agreement between you and Havalook LLC (“Havalook,” “we,” “us,” or “our”), a Pennsylvania limited liability company, governing your access to and use of Havalook Pro, including our website at www.letshavalook.com, our mobile application, and related services (collectively, the “Services”).

By creating an account, subscribing, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you are agreeing on behalf of a business, you represent that you have authority to bind that business, and “you” refers to both you and that business. If you do not agree, do not use the Services.

Section 5 is the most important part of this agreement. It governs how you may share job request links with your customers, and failure to follow it can result in immediate suspension.

1. The Services

1.1 What Havalook Pro Does. Havalook Pro allows a trade contractor to send a customer a link by text message, collect photographs and job details from that customer, and receive a written job scope generated from the submitted material.

1.2 What Havalook Pro Is Not. Havalook is a software provider. We do not perform trade work, provide professional or technical advice, inspect property, produce estimates, or supervise or control any work you perform. We are not a party to any agreement between you and your customer.

1.3 No Customer Referrals. We do not source, sell, or supply prospective customers. Every job request originates from your own existing inquiry with a person who has already contacted you.

1.4 Changes to the Services. We may add, modify, or discontinue features. Where a change materially reduces core functionality, we will provide reasonable advance notice.

2. Eligibility and Accounts

2.1 Eligibility. You must be at least eighteen (18) years old and operating a lawful business to subscribe. Where required, you are responsible for holding and maintaining any licenses, registrations, bonds, and insurance applicable to your trade and jurisdiction.

2.2 Account Accuracy. You agree to provide accurate, current, and complete registration information, including a business name that matches your legal entity, and to keep it updated.

2.3 Account Security. You are responsible for safeguarding your credentials and for all activity occurring under your account. Notify us promptly at support@letshavalook.com of any suspected unauthorized access.

2.4 Seats. Subscriptions are licensed per seat. A seat is for one named individual. Credentials may not be shared between people who each send job requests. Additional seats may be added at the then-current rate.

3. Subscription, Billing, and Cancellation

3.1 Fees. Havalook Pro is offered at $39.99 per seat per month, or at a discounted rate when billed annually. Current pricing is displayed at the point of purchase and governs your subscription.

3.2 Automatic Renewal. Subscriptions renew automatically at the end of each billing period at the then-current rate until cancelled. You authorize us or the applicable app store to charge your payment method on each renewal.

3.3 Cancellation. You may cancel at any time. Cancellation stops future renewals; access continues through the end of the period you have already paid for. Cancelling does not generate a partial-period refund.

3.4 Refunds. Except where required by law or where a purchase is governed by an app store’s own refund policy, fees are non-refundable. If you believe you were charged in error, contact us and we will investigate in good faith.

3.5 App Store Purchases. Subscriptions purchased through the Apple App Store or Google Play are additionally governed by that store’s billing, renewal, and refund rules, and cancellation must be managed through your account with that store.

3.6 Price Changes. We may change pricing. Changes to the rate applicable to your existing subscription take effect at your next renewal, and we will provide reasonable advance notice.

3.7 Taxes. Fees are exclusive of applicable taxes, which will be added where required.

3.8 Failed Payment. If a payment fails, we may suspend access until the balance is resolved.

4. Free Trials

4.1 Availability. We may offer a free trial. Trial terms, including duration, are stated at signup.

4.2 Conversion. Unless cancelled before the trial ends, a trial converts automatically to a paid subscription and your payment method is charged.

4.3 Limits. Trials are limited to one per business unless we agree otherwise, and we may modify or withdraw trial offers at any time.

5. Sharing Job Request Links

Havalook generates a job request link and makes it available to you. You send that link to your customer yourself, using your own telephone, email account, or other means of communication. Havalook does not send it on your behalf and is not a party to that communication. Because you are the sender, you are solely responsible for compliance with every law that applies to it.

5.1 Permitted Use. You may share a job request link with a person who has contacted you requesting an estimate, service, or information about work you perform, and who would reasonably expect to hear from you about that inquiry.

5.2 Prohibited Use. You may not use a job request link for solicitation, marketing, advertising, or any unsolicited outreach. You may not send a link to a person who has not contacted you first. You may not send links to purchased, rented, scraped, appended, or otherwise unverified contact lists. You may not post a link publicly or distribute it in bulk.

5.3 Your Compliance Obligations. Where you send a link by text message, you are responsible for compliance with the Telephone Consumer Protection Act, the CAN-SPAM Act where applicable, state telemarketing and messaging laws, and any carrier or platform rules that apply to you as the sender. Havalook does not obtain consent on your behalf and makes no representation that any particular message you send is lawful.

5.4 Honoring Requests to Stop. If a person asks you not to contact them, you must honor that request and must not send them a further link.

5.5 Accurate Identification. You may not impersonate another business, misrepresent your identity, or hold yourself out as Havalook or as acting with Havalook’s authority when sharing a link.

5.6 General Prohibited Conduct. You may not use the Services to violate any law; infringe intellectual property or privacy rights; transmit unlawful, harassing, defamatory, or obscene content; upload malware or attempt to gain unauthorized access; interfere with the operation or security of the Services; scrape, reverse engineer, or create derivative works; resell or provide access to third parties; or use the Services to build a competing product.

5.7 Enforcement. We may suspend or terminate your account immediately and without refund if we reasonably believe you have violated this section, including where we receive complaints that links were sent to people who did not request contact.

6. Notifications We Send You

Havalook sends account and service notifications to you, the subscribing contractor, at the mobile number and email address on your account. The following applies to those messages:

• Message frequency varies with account activity.
• Message and data rates may apply.
• Reply HELP for help. Reply STOP to opt out at any time.
• Carriers are not liable for delayed or undelivered messages.
• Support is available at support@letshavalook.com.

6.1 Opting Out. Opting out of text notifications does not cancel your subscription. Account information remains available in the application and by email.

6.2 Delivery. We do not guarantee delivery of any notification. Delivery depends on carrier networks, device settings, and filtering systems outside our control.

7. Job Scopes

7.1 Preparatory Information Only. A job scope is an automated summary generated from what your customer submitted. It is not an inspection, diagnosis, estimate, quote, engineering opinion, code compliance determination, or professional advice of any kind.

7.2 It May Be Wrong. A scope may be incomplete, inaccurate, or misleading, including because a customer submitted unclear photographs, described the problem incorrectly, or omitted relevant conditions. Automated systems can also produce errors independently of input quality.

7.3 Your Professional Judgment Governs. You remain solely responsible for verifying conditions, determining the actual scope of work, pricing the job, complying with codes and permit requirements, and everything you communicate to your customer. You must not present a generated scope to a customer as an inspection or a binding quote.

7.4 No Reliance Without Verification. You agree not to order materials, commit to pricing, or make representations to a customer in reliance on a scope alone without applying your own professional judgment.

8. Content and Data

8.1 Customer Content. Photographs, descriptions, and job details submitted by your customers remain the property of those customers as between you and them. Havalook claims no ownership.

8.2 License to Operate. You grant us, and you confirm you have the authority from your customer to grant us, a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display submitted content solely as necessary to provide the Services to you, including automated processing to generate scopes as described in our Privacy Policy.

8.3 Third-Party Processing. You acknowledge and agree that content submitted through a job request link is transmitted to and processed by a third-party automated processing provider in order to generate a job scope, as described in our Privacy Policy. You confirm you have the authority to permit this processing, and you agree not to remove, obscure, or alter any notice we display to your customers describing it.

8.4 Your Obligations to Your Customers. You are responsible for your own compliance with privacy and data protection laws in your handling of customer content, including any notices you owe your customers and any requests they make to you regarding their information.

8.5 Your Content. You retain ownership of your business name, logo, and other materials you provide, and grant us a license to display them within the Services, including within job request messages and intake screens shown to your customers.

8.6 Removal. We may remove content that we reasonably believe is unlawful, infringing, or in violation of these Terms.

8.7 Export and Deletion. You may delete individual jobs at any time. On account closure, we handle retention and deletion as described in our Privacy Policy.

8.8 Aggregated Data. We may use aggregated and de-identified information derived from use of the Services to operate, secure, and improve them. Such information cannot reasonably be used to identify you, your customers, or any property.

9. Intellectual Property

9.1 Ownership. The Services, including all software, designs, text, graphics, and trademarks, are owned by Havalook or its licensors and protected by intellectual property laws. Nothing in these Terms transfers ownership to you.

9.2 License to You. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

9.3 Feedback. If you provide suggestions or feedback, we may use them without restriction or obligation to you.

10. Availability and Support

10.1 No Uptime Guarantee. We work to keep the Services available but do not guarantee uninterrupted or error-free operation. The Services may be unavailable due to maintenance, updates, or factors outside our control.

10.2 Dependencies. The Services rely on third-party infrastructure including messaging, payment, hosting, and automated processing providers. Interruptions to those services may interrupt ours.

10.3 Support. Support is available by email at support@letshavalook.com. We aim to respond promptly during ordinary business hours.

11. Suspension and Termination

11.1 By You. You may close your account at any time, subject to Section 3.

11.2 By Us. We may suspend or terminate your account, with or without notice, if you breach these Terms, if we reasonably believe you have violated Section 5, if required by a carrier, regulator, or law, if your payment fails, or if your use creates risk or liability for us or other users.

11.3 Effect. On termination, your license to use the Services ends and you must cease use. Sections that by their nature should survive — including content licenses granted for materials already processed, disclaimers, limitations of liability, indemnification, and governing law — survive termination.

11.4 No Refund on Breach Termination. Termination for breach of Section 5 does not entitle you to a refund of fees already paid.

12. Disclaimers

12.1 As Is. To the fullest extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.

12.2 No Warranty as to Scopes. We make no representation or warranty regarding the accuracy, completeness, or reliability of any generated job scope, or regarding any outcome, close rate, revenue, time savings, or business result from using the Services.

12.3 No Warranty as to Customers. We make no representation or warranty regarding the accuracy of information submitted by your customers, or regarding the identity, intent, or conduct of any person who submits content through a job request link.

13. Limitation of Liability

13.1 Exclusion of Certain Damages. To the fullest extent permitted by law, Havalook and its members, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost data, or business interruption, arising out of or relating to the Services, regardless of the theory of liability and even if advised of the possibility of such damages.

13.2 Cap. To the fullest extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Services will not exceed the greater of (a) the total amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred dollars ($100).

13.3 Messaging Liability. You send job request links yourself, using your own means of communication. We are not liable for any claim, penalty, fine, settlement, or judgment arising from any message you send, including claims under the Telephone Consumer Protection Act or analogous state law.

13.4 Basis of the Bargain. These limitations are an essential element of the agreement between us and apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

14. Indemnification

14.1 Your Indemnity. You agree to defend, indemnify, and hold harmless Havalook and its members, officers, employees, and agents from any claim, demand, action, penalty, fine, loss, liability, damage, cost, or expense, including reasonable attorneys’ fees, arising out of or relating to your use of the Services; your breach of these Terms, and Section 5 in particular; any message you send, including any link you share and any claim that it was sent without consent; any work you perform or fail to perform for a customer; any representation you make to a customer, including any based on a generated scope; and your violation of any law or third-party right.

14.2 Procedure. We will notify you of any claim subject to indemnification and may, at our option, participate in the defense with counsel of our choosing at our own expense. You may not settle any claim in a manner that imposes obligations on us without our prior written consent.

15. Governing Law and Disputes

15.1 Governing Law. These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

15.2 Venue. You agree that the exclusive venue for any dispute arising out of or relating to these Terms or the Services is the state or federal courts located in Allegheny County, Pennsylvania, and you consent to personal jurisdiction there.

15.3 Informal Resolution. Before filing any claim, you agree to contact us at support@letshavalook.com and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

15.4 Limitation Period. Any claim arising out of or relating to these Terms or the Services must be brought within one (1) year after the claim arose, to the extent permitted by law.

16. General

16.1 Changes to These Terms. We may revise these Terms. Where changes are material, we will provide reasonable advance notice by email, in-application notice, or a prominent website notice. Continued use after changes take effect constitutes acceptance. If you do not agree, you should cancel your subscription.

16.2 Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Havalook regarding the Services and supersede any prior agreements or understandings.

16.3 Severability. If any provision is held unenforceable, that provision will be limited or severed to the minimum extent necessary and the remaining provisions remain in full force.

16.4 No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

16.5 Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, financing, or sale of assets.

16.6 Relationship. Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between you and Havalook. You are an independent business.

16.7 Force Majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control.

16.8 Notices. We may provide notices to you by email, in-application message, or posting on our website. You may provide notices to us at support@letshavalook.com.

17. Contact Us

Havalook LLC
Pittsburgh, Pennsylvania
support@letshavalook.com
letshavalook.com