Terms of Service
Last Updated: 09/19/2025
These Terms of Service (“Terms”) govern your access to and use of the website www.letshavalook.com, the Havalook mobile application, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. Capitalized terms have the meanings set out in Section 1 (Definitions). If you do not agree, you must discontinue use of the Services.
1. Definitions
"Havalook" means Havalook LLC and its affiliates.
"User" means an individual who uses the Services to seek information or connect with a Professional.
"Professional" means an independent service provider who uses the Services to offer information or guidance to Users.
"Services" means the website www.letshavalook.com, the Havalook mobile application, and any related services, features, or content provided by Havalook.
"User Content" means text, images, profile photographs, communications, and other content a User or Professional uploads or submits through the Services.
"Personal Information" means information that identifies, relates to, describes, or can reasonably be linked to an identified or identifiable individual, as described in the Privacy Policy.
"Call" means a real-time interaction between a User and a Professional facilitated by the Services, whether audio-only or audio/video.
"Recording" means any audio, video, screen capture, screenshot, photograph, or similar capture generated or transmitted during use of the Services.
2. Eligibility and Account Registration
2.1 Eligibility.
The Services are available only to individuals who are at least eighteen (18) years of age and are located within the United States. Users and Professionals must both meet this requirement. By accessing or using the Services, you represent and warrant that you meet these eligibility criteria. Accounts may not be created or used by minors. Havalook may suspend or delete any account that we reasonably believe is held or used by an individual under 18.
2.2 Account Registration.
To access certain features of the Services, you must create an account by submitting accurate and complete information through the registration forms provided. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
2.3 Third-Party Login.
You may choose to register or log in to the Services using your Google or Apple credentials. If you do so, you authorize Havalook to collect and use certain information made available by the third-party provider, such as your name and email address, in accordance with our Privacy Policy and subject to the provider’s terms.
2.4 Communications Consent; Identity Verification.
By providing a phone number or email, you consent to receive service-related communications (e.g., verification, security, billing, support) by email, SMS, and in‑app messaging. You may also consent to receive marketing communications; you can opt out of marketing at any time (e.g., by emailing support@letshavalook.com, clicking "unsubscribe" in emails, or replying STOP to SMS). Message and data rates may apply. You acknowledge that Havalook may (directly or through third parties) perform identity and background checks for fraud prevention, safety, and compliance. Use, retention, and deletion of such data are as described in the Privacy Policy; Havalook does not retain such data longer than necessary for the purposes collected. You agree to cooperate with incident response and security inquiries. Consent to marketing is not a condition of purchase.
3. Description of Services
3.1 Platform Role. Havalook provides an online communications marketplace that enables Users to connect with independent Professionals for real-time, pay-per-call interactions. Havalook is not a contractor, employer, joint venturer, broker, agent, escrow, insurer, or guarantor of any Professional or User, and does not provide professional or trade services. Professionals are independent contractors who decide how and whether to respond to Users. Havalook does not supervise, direct, or control any work or advice, does not set or enforce safety protocols at a User’s site, and does not guarantee any outcome, result, or code compliance. Users are solely responsible for all hiring decisions and for obtaining and verifying any permits, inspections, licenses, and code or legal compliance applicable to their project or property, and for independently verifying any measurements, site conditions, or specifications before implementation.[MB1]
3.2 Modifications to Services.
Havalook may change, suspend, or discontinue any part of the Services, or add new features (including potential subscription or auto-renewal options). Havalook will disclose material changes within the Services. Your continued use of the Services following changes constitutes acceptance of the modified Services. From time to time, Havalook may offer experimental or beta features that are provided “as is,” may be limited or unavailable in certain regions or for certain Users or Professionals, and may be modified or discontinued at any time without notice.
3.3 Professional Verification & Disclaimers.
Professionals may be asked to submit credentials, identities, licenses, insurance information, or other materials. Any review by Havalook is limited to materials submitted and is not a certification, licensing, endorsement, or guarantee of qualification or insurance. Each Professional represents and warrants that all licenses, registrations, and insurance required by applicable law for the services they describe are valid, current, and appropriate for the jurisdictions in which they hold out expertise, and that they will promptly update Havalook of any lapse, expiration, sanction, or material change. Havalook may, at any time, request proof (e.g., license, certificate of insurance, bond), and may suspend access or withhold or delay payouts until satisfactory proof is provided. Professionals consent to Havalook using third parties to perform background, identity, and credential checks, subject to applicable law. Users bear all risk of reliance on any advice or guidance and must exercise independent judgment.
3.4 Recordings; Consent; Retention.
You may not record, photograph, screenshot, or otherwise capture any portion of a Call. By initiating or joining any Call, you consent to Havalook recording audio and video for safety, trust and safety investigations, quality assurance, training, and dispute resolution. If you do not consent, do not initiate or join a Call. Recordings are handled as described in the Privacy Policy and are not retained longer than necessary for the stated purposes.
4. User Responsibilities
4.1 Users.
Users are solely responsible for deciding whether and how to rely on advice or guidance received from Professionals. Havalook does not control the substance of any advice, and Users assume all risk associated with implementing or acting on such information. Without limiting the foregoing, Users must independently verify site conditions, measurements, load‑bearing capacity, electrical and plumbing details, materials, and any permit, inspection, or code requirements before implementation. To the maximum extent permitted by law, Users waive and release any claims against Havalook arising from injuries, property damage, or losses allegedly resulting from reliance on remote guidance or implementation of advice obtained through the Services. Do not use the Services for emergencies; if you are experiencing an emergency, call 911 (or your local equivalent) immediately.[MB2]
4.2 Professionals.
Professionals must ensure that all information they provide to Havalook, including credentials, qualifications, employment history, and any supporting documents, is truthful, accurate, and not misleading. Professionals are responsible for keeping their profile information up to date and for representing their skills and services honestly to Users.
4.3 Acceptable Use.
You agree not to misuse the Services. Prohibited conduct includes, but is not limited to:
Using the Services in violation of any applicable laws or regulations;
Providing false, inaccurate, or misleading information when creating an account, submitting credentials, or communicating through the platform;
Uploading or transmitting content (including text or profile photos) that is infringing, unlawful, abusive, defamatory, harassing, or otherwise harmful;
Attempting to disrupt, interfere with, or gain unauthorized access to the Services, servers, or accounts of other Users;
Using the Services in any manner that could impair, disable, or damage the platform.
Requesting or providing instructions that would violate building, fire, electrical, plumbing, mechanical, environmental, or similar codes, or that would require a permit or in‑person inspection to diagnose or perform;
Performing or directing hazardous activities during a Call, including work on live electrical circuits or main panels, gas lines or pressurized systems, roof work, ladders or scaffolds, confined spaces, structural members, or hazardous materials (including asbestos, lead-based paint, and mold abatement);
Bypassing, disabling, or ignoring manufacturer or industry‑standard safety devices, lockout/tagout procedures, or PPE requirements;
Sharing sensitive location details that create unreasonable safety risks (e.g., alarm/access codes or hidden key locations) or using the Services to facilitate unlawful surveillance or privacy invasion;
Requesting a Professional to diagnose or certify conditions that reasonably require an on‑site inspection or destructive testing;
Operating powered or dangerous tools during a Call; Professionals may describe general safety or reference manuals but must not remotely direct the operation of dangerous equipment;
Soliciting or arranging paid follow‑up work off‑platform in violation of Section 4.6 (Non‑Circumvention).
4.4 Consequences of Violations.
Havalook reserves the right to suspend, restrict, or terminate access to the Services for any User or Professional who violates these Terms, submits false or misleading information, or engages in conduct that threatens the safety or integrity of the platform. Havalook may do so immediately, with or without notice, where we believe there is risk of fraud, harm, or safety issues, and may require re‑verification before reinstatement.
4.5 Home Improvement Safety and Implementation.
Before implementing any guidance: (a) test techniques and materials on scrap or a hidden area; (b) de‑energize circuits and use lockout/tagout for relevant electrical or mechanical systems; (c) verify load paths, spans, and fastener schedules; (d) confirm materials and tools are appropriate and in good condition; and (e) comply with manufacturer instructions and applicable codes. Where law requires or conditions warrant, hire a licensed local professional.
4.6 Non‑Circumvention; Off‑Platform Work.
For twelve (12) months after your last interaction with a party through the Services, you agree not to solicit or accept payment for follow‑up services off‑platform that arise from such interaction, unless expressly permitted by Havalook's then‑current policies (which may include a buy‑out option disclosed in the Services). If you engage in off‑platform dealings, you acknowledge Havalook is not a party to, and has no responsibility for, such dealings, and you release Havalook from any claims arising therefrom.[MB3]
5. Payments and Fees
5.1 Payment Processing.
All payments made through the Services are processed by our third-party payment provider, Stripe, Inc. (“Stripe”) Stripe acts as our payment processor and may act as merchant of record for certain transactions. By submitting a payment, you agree to comply with Stripe’s terms of service and privacy policy. Havalook does not collect or store your full payment card numbers. Havalook may retain limited transaction details (such as date, amount, and payment method type) for recordkeeping, security, and customer support purposes. Funds for Calls flow through Stripe (not Havalook), and Havalook is not a bank, money transmitter, escrow, or insurer.
5.2 Pay-Per-Call Model.
Users are charged for calls with Professionals on a pay-per-call basis, calculated per minute or per second as disclosed in the Services (including any rounding rules). Havalook may specify per‑Call minimum charges, cancellation or no‑show fees, and maximum session lengths or other fair‑use caps to protect platform integrity; such terms will be disclosed in the Services. Havalook deducts its platform fee from the total amount paid, and the remainder is provided to the Professional.
5.3 No Refunds.
All transactions conducted through the Services are final. No refunds are issued for completed calls, except where required by applicable law (for example, in the case of unauthorized charges or other statutory consumer rights). Users must review service details carefully before initiating a call.
5.4 Future Subscriptions.
While the Services are currently limited to on-demand, pay-per-call interactions, Havalook may introduce subscriptions or auto-renewal features in the future. If such features are offered, the billing, renewal, cancellation, and refund terms will be disclosed within the Services before they take effect.
5.5 Chargebacks and Disputes. If a chargeback, reversal, or dispute occurs, Havalook and/or Stripe may investigate and resolve the matter. Havalook may recover from the applicable User or Professional any amounts reversed or charged back, plus associated fees or penalties.
5.6 Withholding; Set-Off. Havalook may withhold, delay, or set off any amounts owed to a Professional to: (a) resolve chargebacks, refunds, reversals, or disputed transactions; (b) comply with law or court orders; or (c) address suspected fraud, misconduct, or breach of these Terms. Havalook may delay or withhold payouts during investigations or applicable chargeback periods and may claw back amounts previously paid if later subject to reversal or fraud claims.
5.7 Taxes. Professionals are solely responsible for determining, collecting, reporting, and remitting all taxes, duties, and other governmental assessments arising from amounts they receive through the Services. Havalook may issue tax forms or reports as required by law. Professionals acknowledge they are independent taxpayers and must comply with all applicable tax obligations.
5.8 Records and Cooperation. Users and Professionals must cooperate with reasonable requests from Havalook related to transaction records, chargebacks, fraud investigations, audit inquiries, or compliance reviews, and must provide relevant information promptly upon request.
6. Content and Intellectual Property
6.1 User Content.
Users may upload limited content to the Services, such as text for profiles and a profile photo. You retain ownership of all such content (“User Content”). By submitting User Content, you grant Havalook a non-exclusive, royalty-free, worldwide license to use, reproduce, store, display, distribute, publicly perform, publicly display, and adapt the content (solely to reformat or edit for length or clarity without changing meaning) for the purposes of operating, maintaining, improving, and marketing the Services, including featuring reviews, ratings, profiles, and photos in the Services and in Havalook’s marketing materials.
6.2 Content Removal.
You may delete your User Content at any time through your account settings, subject to technical limitations. Even after deletion, Havalook may retain residual copies of User Content for backup, archival, or legal compliance purposes, but such content will no longer be publicly available through the Services.
6.3 Feedback License.
If you provide feedback, suggestions, or ideas relating to the Services, you acknowledge that Havalook may use such feedback without compensation, attribution, or obligation to you. You grant Havalook a perpetual, worldwide, royalty-free license to incorporate and implement feedback into its products and services.
6.4 Havalook Intellectual Property.
The Services, including but not limited to the platform, software, logos, trademarks, and original content created or provided by Havalook, are owned by or licensed to Havalook and are protected under intellectual property laws. Users may not copy, modify, distribute, reverse-engineer, or otherwise exploit any part of the Services except as expressly permitted by these Terms.
6.5 Ratings, Reviews, and Profiles.
Users and Professionals must ensure that reviews and ratings are truthful, based on actual experiences, and not misleading. Fake, compensated, or coordinated reviews (astroturfing) are prohibited. By submitting reviews, ratings, or profile content, you grant Havalook the license described in Section 6.1 to use such content in and for the Services and Havalook marketing, subject to edits for length or clarity that do not change meaning. Havalook may remove or decline to post content that is defamatory, deceptive, violates law, or poses safety or legal risk.
7. Termination and Suspension
7.1 Your Right.
You may close or delete your account at any time through the features provided in the Services. Deleting your account will stop further access to the platform, but residual information may remain in backups or records as described in the Privacy Policy.
7.2 Our Right.
Havalook may suspend, restrict, or terminate your account, with or without prior notice, if you:
Violate these Terms;
Submit false, misleading, or incomplete information;
Engage in fraud, abuse, or other harmful conduct;
Misuse the Services in a way that threatens platform integrity or other Users;
Present an unreasonable risk to safety, property, or code/permit compliance (including directing or performing hazardous activities during calls); or
Be involved in suspected or actual payment risk, chargebacks, unauthorized transactions, or other fraud.
We may take any such action without notice where we believe it is necessary to address risk, fraud, or safety concerns, and we may require re‑verification (including identity, license, insurance, and other compliance checks) before reinstatement.
7.3 Effect of Termination.
Upon termination of your account, your right to use the Services will immediately cease. Termination does not relieve you of obligations incurred prior to termination, including payment obligations. We may retain and preserve account, transaction, and communication records for the period reasonably necessary to investigate or defend against claims, comply with legal, accounting, or chargeback requirements, and enforce these Terms. We may withhold or delay any pending payouts or credits during investigations or chargeback windows to the extent permitted by these Terms and applicable law.
7.4 Survival.
The following provisions will survive termination of these Terms: Disclaimers (Section 8), Limitation of Liability (Section 9), Indemnification (Section 10), Content and Intellectual Property (Section 6) (including licenses granted to Havalook), Payments and Fees (Section 5) (including withholding and set‑off rights), Dispute Resolution; Arbitration (Section 12), Notices (Section 16), and Governing Law (Section 11). Any provisions which by their nature should reasonably survive (including those relating to records retention, taxes, and cooperation with investigations) shall also survive.
8. Disclaimers
8.1 As-Is Basis.
The Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory. Havalook expressly disclaims any warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
8.2 Platform Disclaimer.
Havalook operates solely as a communications marketplace that connects Users with independent Professionals. Havalook is not an employer, joint employer, contractor, broker, escrow agent, insurer, or guarantor, and does not provide professional or trade services. Havalook does not supervise, direct, or control any Professional; does not set or enforce on‑site safety protocols; does not control schedules, methods, or means of any work; and does not guarantee any outcome, result, or compliance with laws, codes, or permits. Nothing in the Services should be construed as Havalook offering professional advice.
8.3 Professional Disclaimer.
Havalook does not warrant, endorse, or guarantee the qualifications, licenses, experience, or reliability of Professionals, nor the accuracy or quality of any advice, guidance, or services they provide. Because Professionals are only “loosely vetted” based on the materials they submit, there is a risk that unqualified or misrepresented individuals may be included on the platform. Users assume all responsibility and risk for deciding whether to rely on any advice or services obtained through the Services. Users acknowledge they are solely responsible for verifying credentials, obtaining all required permits and inspections, complying with applicable codes and regulations, and making all hiring and implementation decisions.
8.4 No Guarantee of Availability.
Havalook does not guarantee that the Services will be uninterrupted, error-free, or free of viruses or other harmful components. Access may be suspended or limited due to maintenance, technical issues, or circumstances beyond our control.
8.5 No Emergency Services. The Services are not a substitute for emergency services, emergency maintenance, or urgent repairs. Do not use the Services to request or obtain emergency response. If you face an emergency, you must contact emergency services (for example, by dialing 911) or a licensed local professional.
8.7 Home Improvement Safety and Implementation.
You must independently verify all advice and site conditions, including measurements, materials, load‑bearing and structural elements, electrical and plumbing details, and permit/code requirements before any implementation. Do not perform hazardous activities during calls, including without limitation work on live electrical systems or main panels, gas lines, roof work, ladder use, confined spaces, energized circuits, fall‑risk zones, or hazardous materials. Where relevant, you must first test in a scrap or hidden area and ensure power is off and equipment is locked/tagged out before any work. Professionals may describe general steps or manufacturer documentation but may not remotely direct the operation of dangerous equipment or instruct you to defeat safety devices.
8.8 Remote Guidance; Waiver and Release.
Guidance provided through the Services is remote and based on limited, user‑provided information and perspectives. It is not a substitute for an on‑site inspection by a qualified professional. To the maximum extent permitted by law, users waive and release Havalook from any injuries, property damage, or other losses arising from reliance on remote guidance obtained through the Services.
9. Limitation of Liability
To the fullest extent permitted by applicable law:
9.1 Exclusion of Certain Damages.
Havalook shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, business opportunities, or anticipated savings, arising out of or related to your use of or reliance on the Services, even if Havalook has been advised of the possibility of such damages.
9.2 Cap on Liability.
Havalook’s total cumulative liability for all claims arising out of or relating to the Services, whether in contract, tort, or otherwise, shall not exceed the greater of (a) the total amount you paid to Havalook for access to the Services in the six (6) months immediately preceding the event giving rise to the claim, or (b) one hundred dollars (US $100).
9.3 Professional Liability Disclaimer.
Havalook expressly disclaims responsibility or liability for any damages, losses, or injuries resulting from advice or services provided by Professionals through the platform, including situations where a homeowner acts on bad advice or where an unqualified or misrepresented professional has been accepted onto the platform.
10. Indemnification
You must indemnify, defend, and hold harmless Havalook, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, demands, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:
Your Use of the Services. Any actions or omissions you take in connection with your use of the Services, including reliance on advice from Professionals or your interactions with other Users; your implementation of any guidance; property damage or bodily injury arising therefrom; and any failure to obtain required permits, inspections, or comply with applicable codes or regulations;
Your User Content. Any content you upload, post, or transmit through the Services, including claims that such content infringes, misappropriates, or violates the rights of a third party;
Professional Obligations. If you are a Professional, any misstatement, omission, or inaccuracy regarding your qualifications, licenses, insurance, or other credentials; any lapse, invalidity, or insufficiency of required licenses or insurance; and any failure to update Havalook promptly regarding changes to the foregoing; and
D. Off‑Platform Dealings. Any dealings, services, or arrangements you initiate through the Services but conduct off‑platform, including payment disputes, injuries, property damage, or other claims arising therefrom.
Indemnification Procedure.
Havalook may tender the defense to you, or elect to assume the defense with counsel of its choosing at your expense if you fail to do so promptly. You must cooperate fully (including by providing documents, access, and testimony as reasonably requested). You may not settle any claim without Havalook's prior written consent if the settlement imposes any obligation on, or admits liability by, Havalook. Havalook may settle any claim that is fully indemnified and releases Havalook from liability without prejudice to your indemnity obligations.
11. Force Majeure
Havalook is not responsible or liable for any failure or delay in performance of its obligations under these Terms if such failure or delay results from events, circumstances, or causes beyond its reasonable control. Such events include:
Natural disasters, fire, flood, storms, or other acts of nature;
Internet or telecommunications failures, service interruptions, or power outages;
Strikes, labor disputes, or shortages of labor or materials;
Acts of government, regulations, or orders of public authorities;
System outages, denial-of-service attacks, or other technological failures.
In such circumstances, Havalook’s obligations will be suspended for the duration of the event, and Havalook will resume performance as soon as reasonably practicable.
12. Dispute Resolution and Governing Law
12.1 Governing Law.
These Terms and any dispute or claim arising out of or relating to them or the Services shall be governed by and construed under the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law principles.
12.2 Arbitration Agreement.
Except as otherwise provided in Section 12.3, the Federal Arbitration Act governs the interpretation and enforcement of this agreement. Disputes with Users acting for personal, family, or household purposes will be administered by AAA under its Consumer Arbitration Rules. Disputes with Professionals will be administered under the AAA Commercial Arbitration Rules. Hearings may occur by video unless the arbitrator requires otherwise. Either party may bring an individual claim in small claims court. Within 30 days after first accepting these Terms, you may opt out of this arbitration agreement by emailing support@letshavalook.com from the email on your account and stating your request. If 25 or more substantially similar demands are filed by or with the same lawyers, the parties agree to a staged, bellwether process that is intended to promote efficient resolution. The arbitrator may award relief on an individual basis only. Arbitration will be conducted in Pittsburgh, Pennsylvania, unless the parties mutually agree to another location. The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including the arbitrability of any dispute. Either party may bring an individual claim in small-claims court as provided in Section 12.3. The arbitration award shall be final and binding, and judgment on the award may be entered in any court with jurisdiction.
12.3 Scope and Exceptions.
This arbitration agreement applies to all disputes between you and Havalook. However, (a) either party may bring an individual claim in small-claims court in Allegheny County, Pennsylvania, or in the county of your residence; and (b) either party may seek temporary, preliminary, or permanent injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights, prevent unauthorized access to or misuse of the Services, or address conduct that could cause immediate harm.
12.4 Class Action Waiver.
To the fullest extent permitted by law, you agree that all claims against Havalook must be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. You further agree that the arbitrator may not consolidate proceedings or claims or otherwise preside over any form of a representative or class action.
12.5 Jury Trial Waiver.
To the fullest extent permitted by law, you and Havalook waive any right to a jury trial in any proceeding arising out of or relating to these Terms or the Services.
13. Accessibility
13.1 Commitment to Accessibility.
Havalook is committed to providing accessible Services and aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 AA. On request, we will provide these Terms in an accessible format. Please contact support@letshavalook.com with accessibility requests or feedback.
14. Changes to These Terms
14.1 Right to Modify.
Havalook reserves the right to update, revise, or otherwise modify these Terms at any time in order to reflect changes in our Services, business practices, or applicable legal requirements.
14.2 Advance Notice.
If we make material changes to these Terms, we will provide you with at least thirty (30) days’ advance notice before the updated Terms take effect. Notice may be provided by email, in-app notification, or a posting on our website, as determined appropriate by Havalook.
14.3 Acceptance of Changes.
Your continued use of the Services after the effective date of the updated Terms will constitute your acknowledgment and acceptance of those changes. If you do not agree to the revised Terms, you must stop using the Services before the changes take effect.
15. Severability and Entire Agreement
15.1 Severability.
If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible and reformed to achieve its intended purpose to the extent permitted by law, and the remaining provisions of these Terms shall remain in full force and effect.
15.2 Entire Agreement.
These Terms, together with the Privacy Policy, represent the entire agreement between you and Havalook regarding your use of the Services. They supersede and replace all prior or contemporaneous understandings, agreements, representations, and communications, whether written or oral, relating to the Services.
16. Notices
If you have any questions about these Terms, please contact us at:
Havalook LLC
Pittsburgh, Pennsylvania
Email: support@letshavalook.com
Website: www.letshavalook.com
Notices. Havalook may provide notices, disclosures, and other communications regarding the Services by: (a) email to the primary email associated with your account; (b) in‑app notifications or messages; and/or (c) posting within the Services or on www.letshavalook.com. You consent to receive notices electronically. Notices are deemed received: (i) when posted in the Services or on the website; (ii) when sent by email, on the date transmitted (unless the sender is notified of non‑delivery) or, if sent outside normal business hours, on the next business day; and (iii) if mailed or sent by courier (if applicable), three (3) business days after deposit with the postal service or upon documented delivery, respectively. You are responsible for keeping your contact information current. Formal notices to Havalook must be sent to the contact information set out above and are effective upon receipt.
Copyright Policy. We respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act. If you believe content infringes your copyright, send a notice to our DMCA Agent at support@letshavalook.com with the information required by 17 U.S.C. 512(c)(3). We may remove or disable access to reported material and terminate accounts of repeat infringers in appropriate circumstances. Counter‑notifications should be sent to the same address and must meet 17 U.S.C. 512(g).
[MB1]App - There are no services booked in person through the app. Simply advice given via video call.
[MB2]App - Make sure that commercials or advertising do not depict an emergencies.
[MB3]Need more detail behind this one.