Privacy Policy
Last Updated: 9/19/2025
Havalook LLC (“Havalook,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website www.letshavalook.com, our mobile application, and related services (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, you should discontinue use of the Services.
1. Information We Collect
1.1 Overview.
When you access or use the Services, we collect several categories of information about you. Some of this information is provided directly by you, some is collected automatically through your use of the Services, and some may be generated or inferred in the course of providing functionality. The categories of Personal Information we collect include, but are not limited to, the following:
1.2 Identifiers.
We collect information that can be used to identify you, including your name, email address, telephone number, and account login credentials. If you choose to register using Google or Apple sign-in, we may also receive basic identifiers from those providers (e.g., your name and email address).
1.3 Payment Information.
We collect payment-related details necessary to process transactions, including payment card information and billing address. Payment processing is handled by our third-party payment processor, Stripe. Havalook does not store your complete payment card numbers, but we may retain limited transaction details (such as amounts, dates, and payment method type) for recordkeeping, fraud prevention, and customer support.
1.4 Location Information.
We collect address information and general location data you provide when setting up your profile or using the Services. This may include the homeowner’s service address or a professional’s listed service area. We may also derive approximate location from device settings or IP addresses for fraud prevention and security purposes.
1.5 Content You Provide.
We collect information you voluntarily submit when using the Services, such as text you add to your profile, a profile photograph, or other content you upload. Content may also include communications exchanged between homeowners and professionals during interactions on the platform.
1.6 Professional Information.
If you register as a service professional, we collect employment history, trade credentials, and other professional details you submit as part of your application or profile. We use this information to review and vet professionals before allowing them to provide services through the platform.
1.7 Technical and Usage Information.
We automatically collect certain technical data when you interact with the Services. This may include device identifiers, browser type and version, operating system, log files, crash reports, and usage statistics. We also use cookies, SDKs, and analytics tools (such as Google Analytics) to understand how users interact with the Services, measure performance, and improve functionality.
1.8 Sensitive Personal Information.
We do not intentionally collect sensitive categories of information such as Social Security numbers, government-issued identification documents, precise geolocation, health data, biometric data, or genetic data. Users are expressly instructed not to submit such information through the Services. To the extent any sensitive data is inadvertently provided (for example, within uploaded content), we will handle it with heightened safeguards and, where appropriate, delete it.
2. How We Collect Information
2.1 Directly From You.
We collect information that you voluntarily provide when you interact with the Services. This includes details you enter when you create an account, complete forms, upload a profile picture, submit professional credentials, communicate with us for customer support, or otherwise use features of the Services.
2.2 Automatically Through Your Use of the Services.
When you access or interact with the Services, we automatically collect certain technical and usage information. This includes information gathered through:
Cookies and Similar Technologies. We use cookies, SDKs, web beacons, log files, and other tracking tools to collect information about how the Services are accessed and used. These tools help us improve functionality, measure performance, and secure the platform.
Analytics Tools. We use third-party analytics providers such as Google Analytics to understand usage patterns, device interactions, and demographic trends. These providers may use cookies and similar technologies to collect and analyze information about your activity.
2.3 Third-Party Login Integrations.
If you choose to register or log in to the Services using an external account such as Google or Apple, we may receive certain identifiers and basic profile details (such as name and email address) from the provider. The information we receive will depend on the provider’s terms and your account settings with them.
2.4 App Permissions.
Certain features of the Services may require access to your device’s functionalities, such as the camera, microphone, or photo library, in order to support video calls, profile creation, or content uploads. You may control these permissions through your device settings. Denying permissions may limit the availability of certain features.
2.5 Other Sources. In limited circumstances, we may collect information about you from publicly available sources or from third parties to support onboarding, fraud prevention, or compliance with applicable laws.
3. Cookies and Tracking Technologies
3.1 Overview.
Like many online services, we use cookies and similar tracking technologies to provide, maintain, and improve the Services. These technologies help us recognize users, remember preferences, secure accounts, measure the effectiveness of our platform, and understand how the Services are used.
3.2 Types of Cookies We Use.
Essential Cookies. These cookies are strictly necessary for the operation of the Services. They enable basic functionality such as page navigation, login authentication, fraud prevention, and access to secure areas of the Services. The Services cannot function properly without these cookies.
Analytics Cookies. We use analytics cookies to collect information about how visitors interact with the Services. For example, we use Google Analytics to measure traffic, understand usage patterns, and improve performance. These cookies may collect information such as your IP address, device type, browser information, and pages visited.
Advertising Cookies (Future Use). While we do not currently use advertising cookies, we may implement them in the future to deliver more relevant content and promotions. Advertising cookies can track browsing behavior across websites and may be used to build a profile of your interests. If we begin using advertising cookies, we will update this Privacy Policy and provide appropriate opt-out or consent mechanisms.
3.3 Other Tracking Technologies.
In addition to cookies, we may use web beacons, pixels, SDKs, local storage, device identifiers, and similar technologies to track interactions with the Services. These technologies function in ways similar to cookies and help us improve features, monitor performance, and secure the platform.
3.4 Your Choices.
Browser Controls. Most browsers allow you to refuse or delete cookies through settings. Please note that disabling essential cookies may impair your ability to use certain features of the Services.
Analytics Opt-Out. You can learn more about how Google Analytics collects and processes data, and how to opt out, by visiting https://tools.google.com/dlpage/gaoptout.
Future Advertising Preferences. If we introduce advertising cookies, we will provide clear instructions on how you can opt out or adjust preferences in accordance with applicable privacy laws (such as CCPA or other state requirements).
3.5 Consent.
Where required by law, we will request your consent before placing non-essential cookies or similar technologies on your device. You may withdraw your consent at any time by adjusting your cookie preferences.
You can control cookies through your browser settings. Some jurisdictions may require cookie consent banners or preference management; where applicable, we will provide those tools.
4. How We Use Information
4.1 Providing and Operating the Services.
We use Personal Information to operate, maintain, and deliver the Services. This includes creating and managing accounts, facilitating connections between homeowners and professionals, enabling pay-per-call interactions, and ensuring that the platform functions as intended.
4.2 Processing Transactions.
We use payment-related information to process, record, and manage transactions made through the Services. This includes working with Stripe to complete payments, maintain accurate billing records, and address issues such as disputed charges or failed payments.
4.3 Professional Verification and Vetting.
For individuals seeking to provide services as professionals, we use submitted credentials, employment history, and related information to review qualifications, verify identities, and help ensure that only eligible professionals may offer services through the platform.[MB1]
4.4 Security and Fraud Prevention.
We use technical and usage data to detect, investigate, and prevent fraud, abuse, unauthorized access, security incidents, and other harmful or unlawful activity. This includes monitoring suspicious transactions, device activity, and log-in behavior to protect the integrity of the Services.
4.5 Customer Support.
We use your information to provide customer service and respond to requests, questions, or complaints. This may include troubleshooting technical issues, resolving disputes, or following up on inquiries.
4.6 Communications.
We use your contact information to send important service-related updates, confirmations, and administrative notices. With your consent or as permitted by law, we may also send promotional or marketing communications, including emails, texts, or push notifications. You may opt out of marketing messages at any time (see Section 10 below).[MB2]
4.7 Analytics and Service Improvement.
We use information collected through cookies, analytics tools, and user activity to understand how the Services are used, measure performance, identify trends, and improve features. We may also develop aggregated, de-identified demographic insights to guide product development and marketing strategies.
4.8 Legal Compliance.
We may use Personal Information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect our legal rights, property, and safety or that of our users and the public.
4.9 No Automated Decision-Making.
We do not use Personal Information to make automated decisions or engage in profiling that produces legal effects or similarly significant outcomes for individuals. Should our practices change, we will update this Privacy Policy and provide notice as required by applicable law.[MB3]
5. Sharing of Information
5.1 No Sale of Personal Information.
We do not sell, rent, or trade your Personal Information to third parties for monetary or other valuable consideration. If our practices change in the future, we will update this Privacy Policy and provide required opt-out rights under applicable law.
5.2 Service Providers.
We may disclose Personal Information to trusted third-party vendors, contractors, and service providers who perform services on our behalf. These providers are permitted to use the information only as necessary to provide the contracted services, and they are bound by contractual obligations to safeguard Personal Information. Examples include:
Payment Processing: Stripe, which securely processes all payment transactions.
Cloud Hosting and Storage: Amazon Web Services (AWS), which provides secure infrastructure for storing and processing data.
Analytics: Providers such as Google Analytics, which help us understand how the Services are used and improve performance.[MB4]
5.3 Legal Obligations and Rights.
We may disclose Personal Information when required to do so by law or legal process, such as in response to subpoenas, court orders, or government requests. We may also share information when we believe disclosure is necessary to:
Protect our legal rights, safety, or property,
Enforce our Terms of Service,
Investigate suspected fraud, security issues, or violations of law, or
Protect the rights, property, and safety of our users or the public.
5.4 Business Transfers.
If Havalook undergoes a corporate transaction such as a merger, acquisition, reorganization, or sale of assets, Personal Information may be transferred as part of that transaction. In such cases, we will require the receiving party to honor this Privacy Policy or provide equivalent protections for Personal Information.[MB5]
5.5 Aggregated or De-Identified Information.
We may share aggregated, anonymized, or de-identified information with third parties for business, research, or statistical purposes. This information cannot reasonably be used to identify an individual and does not constitute Personal Information under applicable law.
6. Third-Party Links and Services
6.1 Links to External Sites.
The Services may contain links to third-party websites, mobile applications, or online services that are not owned, operated, or controlled by Havalook. These links are provided for your convenience only. When you click on a third-party link, you may be redirected away from our platform and any information you provide will be subject to that third party’s privacy policy and terms, not ours.
6.2 Third-Party Services Integrated Into the Platform.
In addition to outbound links, the Services may enable access to, or integration with, third-party services. Your use of these features may result in the collection or disclosure of information by those third parties. We encourage you to review their privacy practices to understand how your data will be handled.
6.3 No Responsibility for Third-Party Practices.
Havalook does not control, and is not responsible for, the privacy, security, or information practices of third parties. We make no representations or warranties regarding the policies or practices of such third parties, and we disclaim any liability for their acts or omissions.
6.4 Your Choice.
You are not required to use third-party integrations and may instead create an account directly with Havalook. However, declining certain integrations may limit access to some features of the Services.
7. Data Storage and Security
7.1 Location of Storage.
All Personal Information collected through the Services is stored in the United States. Our primary cloud hosting and storage provider is Amazon Web Services (AWS).
7.2 Safeguards We Use.
We implement commercially reasonable safeguards to help protect Personal Information against unauthorized access, disclosure, alteration, or destruction. These safeguards include:
Password Protections. User accounts are protected by login credentials, and access is restricted to authorized personnel.
Encryption. Sensitive information such as payment details is encrypted in transit and at rest, using standards appropriate to the data type.
Access Controls. Only employees and service providers who require access to perform their duties are granted access to Personal Information.
System Monitoring. Our systems are monitored for vulnerabilities, unusual activity, and potential threats.
7.3 No Absolute Security Guarantee.
While we take appropriate measures to protect your Personal Information, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security, and you provide information at your own risk.
7.4 User Responsibilities.
You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your devices. If you suspect unauthorized use of your account, please contact us immediately.
7.5 Breach Notification.
If a data breach occurs that affects your Personal Information, we will notify you in accordance with applicable U.S. state data breach notification laws, which may include details about the nature of the breach, categories of data affected, and protective steps you should take.
8. Data Breach Notification
8.1 Our Commitment.
We take the security of your Personal Information seriously. In the unfortunate event of a security incident or data breach that compromises the confidentiality, integrity, or availability of your Personal Information, we will take prompt action to investigate and mitigate the issue.
8.2 Notice to Users.
If a breach occurs, we will provide timely notification in accordance with applicable U.S. state data breach notification laws. Such notice may include, to the extent required or available:[MB6]
A general description of the nature of the breach;
The categories of Personal Information that may have been affected;
Steps we have taken, or will take, to address and contain the breach; and
Recommendations on steps you can take to protect yourself (for example, monitoring account activity or changing passwords).
8.3 Method of Notification.
We may notify you by email, in-app message, or other direct communication methods associated with your account. If direct contact is not feasible, we may provide substitute notice consistent with applicable law.
8.4 Legal and Regulatory Obligations.
In addition to notifying affected individuals, we may be required to notify regulators, law enforcement authorities, or consumer reporting agencies, depending on the nature and scope of the breach and applicable state requirements.
9. Data Retention and Deletion
9.1 Retention Period.
We retain Personal Information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, and comply with our legal and contractual obligations. The length of time we keep information depends on the type of data, the nature of our relationship with you, and applicable law.
9.2 User-Initiated Deletion.
If you choose to close or delete your account, we will take steps to delete your Personal Information from our active systems. Certain residual information may remain in backup archives for a limited period of time before being permanently deleted, consistent with our data retention practices.[MB7]
9.3 Legal and Regulatory Requirements.
In some circumstances, we may retain Personal Information even after you request deletion, if necessary to:
Comply with recordkeeping, tax, accounting, or other legal obligations;
Resolve disputes or enforce agreements;
Prevent fraud, abuse, or security incidents; or
Protect the integrity of our platform and the safety of our users.
9.4 Anonymization and Aggregation.
Where possible, instead of retaining Personal Information, we may de-identify or aggregate data so that it can no longer reasonably be linked to you. We may use such de-identified or aggregated information for analytics, business purposes, or research.
9.5 Requests for Deletion.
You may request deletion of your Personal Information at any time by contacting us. We will review and respond to requests in accordance with applicable law.
10. Your Privacy Rights
10.1 General Rights for All Users.
Regardless of where you live in the United States, you have the following rights with respect to your Personal Information:
Access, Correction, and Deletion. You may request access to the Personal Information we hold about you, request that we correct inaccuracies, or request deletion of your Personal Information by contacting us at support@letshavalook.com. We will respond to such requests within a reasonable time and in accordance with applicable law.[MB8]
Marketing Opt-Out. You may opt out of receiving marketing emails, texts, or push notifications by following the unsubscribe instructions in those communications, adjusting your device settings, or deleting your account. Please note that even if you opt out of marketing, we may still send you non-promotional communications such as service updates and administrative notices.
Cookies and Tracking. You may disable cookies and similar technologies through your browser or device settings. However, essential cookies are necessary for certain core functions of the Services, and disabling them may affect your experience.
10.2 California Residents (CCPA/CPRA).
If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Subject to certain exceptions, you have the right to:
● Right to Know. Request information about the categories and specific pieces of Personal Information we collect, use, and disclose.
● Right to Delete. Request that we delete your Personal Information, subject to legal, security, and contractual exceptions.
● Right to Correct. Request that we correct inaccurate Personal Information we maintain about you.
● Right to Opt-Out of Sale/Sharing. We do not sell or share your Personal Information as defined under CCPA. If our practices change, we will provide a clear “Do Not Sell or Share My Personal Information” link on our website.
To exercise these rights, you may contact us. We may need to verify your identity before fulfilling your request. You may also designate an authorized agent to act on your behalf.
10.3 International Users (GDPR and Other Laws).
Our Services are intended only for users located in the United States. If you access the Services from outside the U.S., you do so at your own risk, and your information will be transferred to and processed in the United States. We do not market or target the Services to residents of the European Union, United Kingdom, or other jurisdictions outside the U.S., and the rights provided under the EU/UK General Data Protection Regulation (GDPR) or other foreign data protection laws are not explicitly supported at this time.
10.4 Exercising Your Rights.
To exercise any of the rights described in this Section, please contact us at support@letshavalook.com. We will confirm receipt of your request, evaluate it under applicable law, and provide a response within statutory timelines (generally within 30 to 45 days for U.S. state privacy laws).
10.5 Appeals.
If we deny your request, in whole or in part, you may have the right to appeal our decision. Instructions for appeal will be provided in our response, consistent with applicable law.
11. Complaints and Appeals
11.1 Response Timeline.
We aim to acknowledge and respond to all privacy-related requests within thirty (30) days of receipt. In some cases, particularly if requests are complex or numerous, we may extend this period as permitted by law. If we require an extension, we will notify you of the reason and the expected timeframe for response.
11.2 Internal Review and Appeals.
If you are dissatisfied with the outcome of your request, whether it concerns access, correction, deletion, or another privacy right, you may request an internal review. Appeals should be submitted in writing to support@letshavalook.com with the subject line “Privacy Appeal.” Appeals will be reviewed by a manager or senior member of our compliance team who was not involved in the original decision.[MB9]
11.3 External Remedies.
If, after exhausting our internal process, you remain unsatisfied with our handling of your privacy concerns, you may have the right to escalate the matter to external authorities, including:
Your State Attorney General. Many states provide avenues for consumers to file complaints regarding data privacy practices.
The Federal Trade Commission (FTC). The FTC accepts complaints regarding unfair or deceptive business practices at www.ftc.gov/complaint.
11.4 No Retaliation.
We will not deny services, charge different prices, or provide a different level of service because you exercised your privacy rights or filed a complaint.
12. User-Generated Content
12.1 Ownership of Content.
You remain the owner of any text, images, profile photographs, or other content that you upload, submit, or otherwise make available through the Services (“User Content”). Havalook does not claim ownership of your User Content.
12.2 License to Havalook.
By uploading or submitting User Content, you grant Havalook a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, store, display, adapt, publish, and distribute such User Content as necessary to:
Operate, maintain, and improve the Services;
Provide functionality that allows your content to be seen by other users;
Support marketing, security, and product development related to the Services.
This license is limited to the purposes of providing and improving the Services and does not give Havalook ownership of your User Content.
12.3 Responsibility for Content.
You are solely responsible for the User Content you upload. You must ensure that your content does not infringe any intellectual property, privacy, or other legal rights of third parties, and that it complies with applicable laws and our Terms of Service.
12.4 Removal of Content.
You may delete your User Content at any time through your account settings, subject to technical limitations. We may also remove or disable access to User Content that we determine, in our discretion, violates our Terms of Service, is unlawful, or poses a risk to the safety or integrity of the platform.
12.5 Survival of License.
Even if you delete your account, Havalook may retain copies of your User Content as part of routine backups or where required by law. However, we will not continue to display your profile or make your User Content publicly available after your account has been deleted.
13. Payments and Refund Policy
13.1 Payment Processing.
All payments made through the Services are processed securely by our third-party payment provider, Stripe, Inc. (“Stripe”). By submitting a payment, you agree to be bound by Stripe’s terms of service and privacy policy. Havalook does not collect or store your full payment card numbers. We may, however, retain limited transaction information for recordkeeping, security, and customer support purposes.
13.2 Transaction Finality.
All transactions conducted through the Services are considered final once processed. Payments are made on a pay-per-call basis between homeowners and professionals, with Havalook retaining a platform fee and the remainder going to the professional.
13.3 No Refunds.
As disclosed at the time of payment, we do not provide refunds except where required by applicable law. Users are encouraged to review service details carefully before initiating a transaction.
13.4 Disputed Charges.
If you believe a payment was processed in error, is fraudulent, or was unauthorized, you should contact us immediately. We will work with Stripe to investigate and, if appropriate, resolve the issue.
13.5 Future Subscriptions.
While the current version of the Services does not include subscription or auto-renewal features, Havalook may introduce such features in the future. If so, the terms governing subscription billing, renewals, cancellation, and refund eligibility will be disclosed in advance and incorporated into this Privacy Policy or the Terms of Service.[MB10]
14. Children’s Privacy and Parental Rights
14.1 Age Restriction.
The Services are intended solely for use by individuals who are eighteen (18) years of age or older. By using the Services, you represent and warrant that you are at least 18 years old.
14.2 No Collection of Children’s Data.
We do not knowingly collect, solicit, or store Personal Information from children under the age of 18. If we discover that we have inadvertently collected Personal Information from a minor, we will take immediate steps to delete that information from our systems.[MB11]
14.3 Parental and Guardian Rights.
If you are a parent or legal guardian and believe that your child under 18 may have provided Personal Information through the Services, you may contact us to request that the information be deleted. We will respond promptly in accordance with applicable laws.
14.4 Compliance With Children’s Privacy Laws.
Although the Services are not directed to children, we are committed to complying with applicable laws governing the privacy of minors, including the U.S. Children’s Online Privacy Protection Act (“COPPA”), to the extent such laws apply.
15. Liability Disclaimer
15.1 Role as a Platform.
Havalook operates solely as an online platform that connects homeowners with independent service professionals. Havalook does not provide trade services, professional advice, or home maintenance directly, and we do not supervise, direct, or control the work performed by service professionals.[MB12]
15.2 No Guarantee of Quality or Accuracy.
We make no representations or warranties regarding the qualifications, expertise, reliability, or accuracy of information provided by service professionals. Any advice, guidance, or services you receive from professionals through the platform are provided entirely at your own risk.
15.3 User Responsibility.
Homeowners are solely responsible for evaluating the suitability of a professional before acting on any advice or services received through the platform. Havalook recommends that homeowners exercise independent judgment and, where appropriate, consult licensed or certified professionals before implementing advice.
15.4 Limitation of Liability.
To the fullest extent permitted by law, Havalook disclaims liability for any damages, losses, injuries, or incidents that may result from:
Reliance on advice or services provided by professionals;
Errors, omissions, or misrepresentations made by professionals;
A homeowner’s execution or misapplication of advice received;
The vetting process, including the possibility that unqualified or misrepresented professionals may be permitted on the platform.
15.5 No Warranties.
The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
16. Changes and Version History
16.1 Right to Revise.
We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any revised version will be effective immediately upon posting, unless otherwise required by law.
16.2 Notice of Material Changes.
If we make material changes that affect your rights or how we handle Personal Information, we will provide advance notice where required by law. Notice may be given by email, in-app notification, or by posting a prominent notice on our website.
16.3 Version History.
The “Last Updated” date at the top of this Privacy Policy reflects the date of the most recent revision. To promote transparency, we will maintain a summary of significant updates or provide access to prior versions of this Privacy Policy on our website.
16.4 Continued Use.
By continuing to use the Services after changes to this Privacy Policy become effective, you acknowledge and agree to the updated terms. If you do not agree with the updated policy, you should discontinue use of the Services.
17. Accessibility
17.1 Commitment to Accessibility.
We are committed to making this Privacy Policy, and all of our Services, accessible to all individuals, including persons with disabilities. Our goal is to ensure that users can access important information about their privacy rights and our practices without barriers.
17.2 Alternative Formats.
Upon request, we can provide this Privacy Policy in alternative formats, such as large print, Braille, audio, or a screen-reader-compatible version. Requests for accessible formats may be directed to us at support@letshavalook.com.
17.3 Ongoing Improvements.
We are working to ensure that our website and mobile application conform to widely accepted accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1. We welcome feedback on how we can further improve accessibility.
18. Contact Us
18.1 How to Reach Us.
If you have any questions, requests, or complaints regarding this Privacy Policy or our privacy practices, you may contact us using the details below:
Havalook LLC
Pittsburgh, Pennsylvania
Email: support@letshavalook.com
Website: www.letshavalook.com
18.2 Privacy Requests.
For requests related to access, correction, deletion, or other privacy rights described in Section 10, please include sufficient information in your communication to verify your identity and process your request.
18.3 Response Commitment.
We will review and respond to inquiries and privacy requests in accordance with applicable U.S. privacy laws, typically within thirty (30) to forty-five (45) days.
[MB1]Ask Karra law about legal needs for vetting Pros.
[MB2]App – Ensure this is added as a check box for any push notifications.
[MB3]Karra - What does this actually mean?
[MB4]Karra – Does this need to be updated to include everyone or is it fine as is even if they change?
[MB5]Karra - Does Havalook need to be represented as Havalook LLC every time?
[MB6]App – Need to have a plan in place for this in the event that a breach occurs.
[MB7]App – Ensure this is captured in the account deletion process.
[MB8]App – Need a method to address this for users or have a process in place to grab it.
[MB9]App – need good method to address user data and customer service requests within applicable time limits. Can’t have these things lost in email.
[MB10]App – Need to ensure revisions to the privacy policy are addressed with any app changes.
[MB11]App – Need to ensure users are 18 or older
[MB12]Karra – Service professionals do not perform any work. They solely provide advice over the phone to home owners.